Storytelling with Data

“There is always a story in the data—you just have to find it.” This simple advice from an old boss got me through last week, when I got a desperate

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Open Ended Questions: A Cautionary Tale

When I teach Survey Design Boot Camp, I like to remind students that open ended questions are like a box of chocolates: you never know what you’re going to get. I

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I meet a lot of people who tell me their company or organization can’t afford research. I almost always tell them,  “Actually, you can’t afford NOT to do research! What kind

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What I Do and How I Got Here

I’m still looking for the perfect description of what I do. “Research” conjures images of white coats and Bunsen burners, and “survey” often leads people down the path of topography. 

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